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Training Category
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Customer Service, Telephone Skills |
| Course Objective |
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Be able to develop positive communication skills when using the phone. |
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Be able to answer the phone professionally, efficiently and effectively. |
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Handling incoming calls confidently. |
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| Course Outline |
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Introduction: Communicating Positively.
Developing your communication skills in the telephone handling process.
Handling incoming Calls.
Making outgoing calls to request for information.
Leaving message in answering machines.
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| Methodology |
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Lecture, group discussion, presentation, group activities and role-play
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| About the Trainer |
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Click for Details
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Audience |
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| Public Sector - |
Division 1, 2 & 3 |
| Private Sector - |
Applicable to All |
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| Time |
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9.00am - 5.00pm
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| Course Duration |
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7 Hours
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Training Location
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Click for Details
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Skills Development
Fund (SDF) Subsidy |
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Companies sponsoring employees may apply for SDF assistance through SDF EasyNet Website: www.sdf.gov.sg. The sponsored employee must be Singaporeans and Permanent Residents.
Note:
Please select GIL Consultancy Pte Ltd as the training provider for this course, and that the registration must be completed at least one day before the course
commencement date. Full course fees will be charged in the case of non-adherence.
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| Other Details |
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Refreshments are provided for morning and afternoon tea breaks. |
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A Certificate of Attendance will be given subject to 90% attendance. |
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| Course Code |
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VTLOAK2TSP |
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