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Training Category
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Customer Service |
| Course Objective |
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Identify the needs of customers and how to provide the services that customers like to receive. |
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Demonstrate the different types of communication skills learnt to handle customers more effectively, efficiently and professionally. |
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Use the key steps in “CLEAR” as a guide in managing irate/angry customers. |
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Apply the relevant techniques learnt to handle the different types of challenging customer situations more confidently. |
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| Course Outline |
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The Basics in Customer Service.
Delivering Excellent Service to Customers.
Developing Essential Communication Skills for Effective Customer Service.
Effective Steps When Dealing with Irate Customers Situations.
Techniques in Dealing with the Different Types of Challenging Customers.
Tools for specific kind of difficult situations.
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| Methodology |
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Lecture, group discussion, presentation, group activities and role-play
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| About the Trainer |
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Click for Details
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Audience |
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| Public Sector - |
Division 2 & 3 |
| Private Sector - |
Frontline
staff and executives serving the public |
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| Time |
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9.00am - 5.00pm
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| Course Duration |
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14 Hours
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Training Location
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Click for Details
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Skills Development
Fund (SDF) Subsidy |
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Companies sponsoring employees may apply for SDF assistance through SDF EasyNet Website: www.sdf.gov.sg. The sponsored employee must be Singaporeans and Permanent Residents.
Note:
Please select GIL Consultancy Pte Ltd as the training provider for this course, and that the registration must be completed at least one day before the course
commencement date. Full course fees will be charged in the case of non-adherence.
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| Other Details |
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Refreshments are provided for morning and afternoon tea breaks. |
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A Certificate of Attendance will be given subject to 90% attendance. |
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| Course Code |
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VTLOAK2CSS |
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