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Training Category
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Customer Service |
| Course Objective |
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Able to say what excellent service and the 3Es. |
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Practice the qualities of a service champion. |
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Apply the 3 Vs in communication to project a professional image. |
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Connect with customers professionally using the “BEST” Connection. |
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Apply the 6 steps techniques to handle difficult customer situations. |
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Make great service a HABITual. |
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| Course Outline |
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The Basics of Customer Service.
Qualities of a Service Champion (PROCESS).
Projecting a Professional Image through the 3 Vs.
Service With Heart: The Personal Touch
Wrapping it up: Making Great Service A HABIT
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| Methodology |
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Lecture, group discussion, role-play, activities related to the game
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| About the Trainer |
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Click for Details
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Audience |
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| Public Sector - |
Division 1, 2 & 3 |
| Private Sector - |
Applicable to All |
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| Time |
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9.00am - 5.00pm
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| Course Duration |
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14 Hours
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Training Location
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Click for Details
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Skills Development
Fund (SDF) Subsidy |
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Companies sponsoring employees may apply for SDF assistance through SDF EasyNet Website: www.sdf.gov.sg. The sponsored employee must be Singaporeans and Permanent Residents.
Note:
Please select GIL Consultancy Pte Ltd as the training provider for this course, and that the registration must be completed at least one day before the course
commencement date. Full course fees will be charged in the case of non-adherence.
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| Other Details |
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Refreshments are provided for morning and afternoon tea breaks. |
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A Certificate of Attendance will be given subject to 90% attendance. |
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| Course Code |
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VTLOAK2CSC |
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